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Customer Service Representative

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates teleperformance Full time

Job Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at Teleperformance. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients through effective communication and problem-solving skills.

Key Responsibilities:

  • Provide top-notch customer service to clients through various communication channels, including phone and email.
  • Utilize customer relationship management software to manage client interactions and resolve issues efficiently.
  • Develop and maintain a deep understanding of our clients' needs and preferences to deliver personalized service.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.

Requirements:

  • Previous experience in a customer-facing role, preferably in a call center or customer service environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Proficiency in using customer relationship management software and other relevant tools.