Emiratization Customer Service Representative

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Futtaim Full time
Job Summary

We are seeking a highly skilled and customer-focused Emiratization Customer Service Assistant to join our team at Al-Futtaim Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service
    • Provide excellent customer service to our customers, ensuring their needs are met and they are satisfied with their experience.
    • Handle customer complaints and issues in a professional and courteous manner.
    • Use your judgment to handle specific problems with common sense, ensuring a satisfied customer who will return to our store.
  • Operational
    • Be responsible for handling returns and exchange issues, making exceptions when necessary to retain customers or redress genuine grievances.
    • Be involved in the training and development of team members, looking after their day-to-day performance and responsible for their annual appraisal.
    • Use information from the Returns & Exchange desk to detect and act upon or report to management about product faults, safety problems, or transportation issues.
    • Prepare daily, weekly, and monthly reports of transactions at the Returns & Exchange desk, used for reconciling with the cash till and accounts.
  • Requirements
    • Be customer-focused and have excellent communication and interpersonal skills.
    • Be able to speak and understand English and Arabic.
    • Have strong customer service skills with a friendly approach.
    • Be a multitasker and attentive to details.
    What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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