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Customer Service Representative

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Futtaim Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As an Exchange and Refund Desk Assistant, you will be responsible for ensuring that customers have a positive experience when returning or exchanging products.

Key Responsibilities

  • Handle customer returns and exchanges in a fair and efficient manner.
  • Use your judgment to resolve customer complaints and issues.
  • Prepare daily, weekly, and monthly reports of transactions at the returns and exchange desk.
  • Collaborate with the management team to identify and address product faults, safety problems, and transportation issues.

Requirements

  • Excellent communication and interpersonal skills.
  • Strong customer service skills with a friendly approach.
  • Ability to multitask and be attentive to details.
  • Computer literacy and proficiency in English and Arabic languages.

About Al-Futtaim

Al-Futtaim Group is a leading business conglomerate in the Middle East, Africa, and Asia. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. As a member of our team, you will have the opportunity to work with a diverse range of brands and products, and contribute to the growth and success of our organization.