Catering Sales Manager
1 week ago
We are seeking a highly motivated and experienced Catering Sales Manager to join our team at Accor. As a key member of our sales team, you will be responsible for driving revenue growth and delivering exceptional customer service to our clients.
Key Responsibilities- Sales and Business Development: Focus on selling conference space and outlets, including food and beverage, audio-visual, and hotel services to maximize catering revenues and meet/exceed sales goals.
- Client Relationship Management: Build and maintain strong relationships with clients, soliciting, negotiating, and booking new and repeat business through various efforts, including prospect calls and referrals.
- Event Planning and Coordination: Plan, up-sell, and detail meetings and functions with clients, including space requirements, times, equipment, menus, and other logistical arrangements.
- Payment and Contract Management: Coordinate payment procedures, including credit, prepayment, and billing instructions, and complete contracts and prepare necessary paperwork.
- Event Management: Manage events from beginning to end, processing all information related to the booking, including preparation of creative menus, confirmation of technical requirements, and obtaining guarantees for food and beverage events.
- Record Keeping and Reporting: Maintain accurate and legible records and files to provide group history, ensure future and current quality service, and enhance future prospects.
- Operational Support: Utilize the Opera Sales & Catering System to track, solicit, book, and follow-up accounts, and conduct site inspections with prospective and existing clients.
- Regulatory Compliance: Be knowledgeable of and enforce local and state laws and regulations, with specific reference to health and safety.
- Reporting and Analysis: Prepare weekly, monthly, quarterly, and annual reports as required, and assist with compilation of competitive intelligence information.
- Education: Minimum High School Diploma, Business School, and/or Hotel School Diploma preferred.
- Experience: Minimum two years experience in catering, with exposure to banquet operations a plus, and minimum three years experience in a luxury hotel environment.
- Skills: Results-oriented, enthusiastic, and a strong team player, with excellent sales, guest service, and communication skills, and proficiency in English language (verbal and written), with a second language an asset.
- Computer Skills: Intermediate to advanced level of computer experience, with knowledge of Windows 2003 (Excel, PowerPoint, Word, Access), Opera Sales & Catering, and Meeting Matrix.
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