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Guest Relations Ambassador

2 months ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Saadiyat Beach Club Full time

About Us

Saadiyat Beach Club is a premier destination for those seeking a unique and unforgettable experience.

Job Summary

We are seeking a highly skilled and dedicated Guest Relations Executive to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of extraordinary.

Key Responsibilities

  • Guest Interaction
    • Develop and maintain strong relationships with our guests, ensuring their needs are met and exceeded.
    • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Communication
    • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving
    • Identify and resolve guest complaints in a fair and efficient manner.
  • Teamwork
    • Collaborate with other departments to ensure a cohesive and exceptional guest experience.
  • Adaptability
    • Be flexible and adaptable in a fast-paced environment, responding to changing guest needs and priorities.

Requirements

  • Education
    • High School (GED Education) or at least 2 full years of experience in a similar role.
  • Language Skills
    • Fluency in spoken and written English.
    • Basic computer skills.
    • HACCP awareness.
    • Other languages (Arabic, French, German, Russian, and Chinese) would be an added advantage.
  • Personality Traits
    • Caring, positive attitude towards guests and colleagues.
    • Hospitality mindset.
    • Upholds professional values, ethics, and standards of integrity.
    • Strong eye for detail.
    • Genuine interest in helping guests.
    • High levels of integrity and maturity.
    • Ability to work on weekends.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.