Ambassador of Hospitality

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Ambassador of Hospitality to join our team at Rotana Hotels & Resorts. As a Lobby Ambassador, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all visitors.

Key Responsibilities
  • Guest Service: Offer consistently professional, friendly, warm, and engaging service to all guests, ensuring their needs are met and exceeded.
  • Point of Contact: Be available for guests at all times, providing assistance and support as needed.
  • Program Representation: Actively represent the standards of the Arabian Cultural Connection program, interacting with guests in a warm and welcoming manner.
  • Service Distinction: Play a vital part in the Rotana Service Distinction program, welcoming guests upon arrival, escorting them to check-in, attending to guests on queue, greeting guests on their way to breakfast, and inquiring about their satisfaction.
  • Tablet Registration: Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk.
  • Personalized Service: Extend personal service and attention to all guests, with particular emphasis on Club Rotana, VIP guests, and Rotana Rewards guests.
  • Revenue Opportunities: Proactively seek out revenue opportunities, such as taking restaurant reservations and sales leads.
  • Knowledge and Information: Maintain and promote up-to-date knowledge of the hotel and local services, providing information and responding to guest queries.
  • Query Resolution: Deal promptly, efficiently, and pleasantly with any guest queries.
  • Special Offers: Be aware of all special offers, promotions, and packages at the hotel, promoting them to guests.


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