Customer Service Representative for High-Volume Calls

3 weeks ago


Dubai, Dubai, United Arab Emirates Caliberly Full time

We are seeking a skilled Customer Service Representative to handle high-volume inbound and outbound calls in our Call Center. The ideal candidate will have a proven track record in managing demanding call volumes, providing top-notch customer service, and meeting performance targets.

Key Responsibilities:

  • Efficiently handle multiple incoming and outgoing calls while maintaining a professional demeanor.
  • Provide accurate and concise information to resolve customer inquiries promptly.
  • Maintain strong communication skills to deliver exceptional customer service.
  • Log call details and update customer information in the database accurately and efficiently.
  • Meet daily, weekly, and monthly call and service targets by prioritizing tasks effectively.
  • Follow up with customers to ensure issues are resolved and feedback is received in a timely manner.
  • Escalate unresolved issues to the relevant department when necessary.
  • Maintain confidentiality and adhere to company policies and procedures at all times.

Requirements:

  • Experience: Minimum 1 year of experience in a call center handling B2C or B2B calls.
  • Visa Status: Must have a sponsored visa (Family or spouse visa).
  • Skills:
    • Excellent verbal communication and active listening skills.
    • Ability to multitask, prioritize, and manage time effectively.
    • Familiarity with call center systems and CRM software is an asset.
  • Attributes:
    • Customer-focused, problem-solver, and detail-oriented individual.
    • Self-motivated and able to work under pressure in a fast-paced environment.
  • Language: Fluency in English is required; additional language skills are an advantage.

What We Offer:

  • Competitive salary of $60,000 per annum, commensurate with experience.
  • A supportive and collaborative work environment.
  • Opportunity to enhance your skills in a dynamic call center setting.

At Caliberly, we pride ourselves on delivering exceptional customer service and providing a positive work experience for our team members. If you're a motivated and experienced Customer Service Representative looking for a new challenge, we encourage you to apply.



  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    We are seeking a highly skilled Customer Service Representative to join Caliberly on a temporary basis for 3 months. As a key member of our team, you will be responsible for handling high-volume inbound and outbound calls efficiently and professionally.Key ResponsibilitiesCall Handling: Handle high-volume inbound and outbound calls, providing accurate...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    We are seeking a Customer Service Representative to enhance customer satisfaction and drive business growth at Caliberly in Dubai. This role involves handling customer inquiries, resolving issues, and delivering exceptional service. The ideal candidate possesses excellent communication skills in English and a strong commitment to ensuring a positive customer...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team in Dubai. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues and ensuring their satisfaction.Key Responsibilities:Customer Inquiry Resolution: Respond to customer inquiries...

  • Sales Representative

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Blue Iris Software Trading LLC Full time

    About Blue Iris Software Trading LLCBlue Iris Software Trading LLC is a leading company in the industry, committed to excellence and customer satisfaction. Our team is dedicated to providing top-notch services that meet the evolving needs of our clients.Sales Representative Role OverviewThe Sales Representative will be responsible for reaching out to...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Caliberly in Dubai. As a key member of our customer support team, you will play a vital role in delivering exceptional service and building long-lasting relationships with our customers.


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    At Caliberly, we are seeking a dedicated and professional Customer Service Representative to play a crucial role in providing excellent service, addressing inquiries, and resolving issues efficiently.Key Responsibilities:Handle Incoming Customer Inquiries: Provide accurate information on products, services, and policies, ensuring customer...


  • Dubai, Dubai, United Arab Emirates Star Services LLC Full time

    Star Services LLC: A Leading Provider of Customer Service SolutionsAbout Us: Star Services LLC is a reputable customer service solutions provider in Dubai, United Arab Emirates. With a strong commitment to excellence and a focus on delivering exceptional service to our clients, we have established ourselves as a trusted partner for businesses of all...


  • Dubai, Dubai, United Arab Emirates Leading Edge Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Leading Edge. As a key member of our airport operations team, you will play a crucial role in ensuring a seamless travel experience for our passengers.Key ResponsibilitiesAssist passengers with check-in, baggage drop-off, and boarding passes,...


  • Dubai, Dubai, United Arab Emirates Blue Iris Software Trading LLC Full time

    Tele Sales Representative Job DescriptionRole Overview:We are seeking an experienced Tele Sales Representative to join our team at Blue Iris Software Trading LLC. The successful candidate will be responsible for reaching out to potential customers, presenting our services, and closing sales.About the Role:We are looking for a highly motivated and...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    About CaliberlyWe are a leading shipping and logistics firm seeking a professional Receptionist to create a positive impression for clients, partners, and visitors.Job SummaryThis role requires an Emirati female with excellent communication skills, customer-service mindset, and ability to manage front-desk operations efficiently.Key ResponsibilitiesGreet...


  • Dubai, Dubai, United Arab Emirates Star Services LLC Full time

    Job DescriptionStar Services LLC is a leading provider of customer service solutions in Dubai, United Arab Emirates.We are seeking a highly motivated and skilled Customer Service Representative to join our team at Star Services LLC.Main ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional mannerMaintain high product and...


  • Dubai, Dubai, United Arab Emirates Blue Iris Software Trading LLC Full time

    About the RoleBlue Iris Software Trading LLC is seeking a skilled Call Centre Agent to join our team. This role involves interacting with potential customers, promoting our services, and closing sales. The successful candidate will be responsible for driving our sales growth and enhancing customer relationships.Key Responsibilities:Making outbound calls to...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    We are seeking a professional and welcoming Receptionist to join our team at Caliberly, a leading shipping and logistics firm. As the first point of contact, you will play a crucial role in creating a positive impression for clients, partners, and visitors.Key Responsibilities:Greet visitors and clients warmly and direct them to the appropriate departments...


  • Dubai, Dubai, United Arab Emirates Blue Iris Software Trading LLC Full time

    Job DescriptionWe are seeking an experienced Customer Service Representative to join our team in Dubai. As a key member of our sales team, you will be responsible for promoting our products and services to potential customers and providing exceptional customer service.


  • Dubai, Dubai, United Arab Emirates Star Services LLC Full time

    We are seeking a highly motivated and dedicated Customer Service Agent to join our team at Star Services LLC, a leading provider of high-quality services in the industry.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously.As a key member...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    At Caliberly, we are seeking a dedicated Customer Service Ambassador to play a pivotal role in ensuring exceptional customer experiences. This is an exciting opportunity for an experienced professional with a proven track record of delivering outstanding support services.About the RoleThe successful candidate will be responsible for managing customer...


  • Dubai, Dubai, United Arab Emirates Star Services LLC Full time

    Company Overview">Star Services LLC is a leading provider of high-quality services in the industry. We specialize in delivering exceptional customer service solutions to our clients, ensuring their satisfaction and success.">Job Description">We are seeking an experienced Customer Service Representative to join our team. As a key point of contact for our...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    At Caliberly, we are seeking a highly skilled Customer Service Expert to join our team in Dubai. This is a fantastic opportunity to work with a dynamic company and contribute to delivering exceptional customer experiences.Job Overview:We are looking for an Emirati national who possesses excellent communication skills and can provide top-notch service to our...


  • Dubai, Dubai, United Arab Emirates Reliance Career Opportunities Full time

    Job DescriptionWe are seeking a highly motivated Customer Service Representative to join our team at Reliance Career Opportunities in Dubai, UAE. As a key member of our customer service team, you will be responsible for providing exceptional customer experience and resolving customer complaints in a professional manner.Key ResponsibilitiesCustomer Inquiries:...


  • Dubai, Dubai, United Arab Emirates Reliance Career Opportunities Full time

    Job Description:We are seeking a highly skilled Customer Service Representative to join our team at Reliance Career Opportunities in Dubai, UAE.Key Responsibilities:Customer Support: Respond to customer inquiries and provide timely, accurate information on products, orders, and services.Order Management: Process and manage customer orders, ensuring accurate...