Customer Service Representative

7 hours ago


Dubai, Dubai, United Arab Emirates Blue Iris Software Trading LLC Full time
About the Role
Blue Iris Software Trading LLC is seeking a skilled Call Centre Agent to join our team. This role involves interacting with potential customers, promoting our services, and closing sales. The successful candidate will be responsible for driving our sales growth and enhancing customer relationships.

Key Responsibilities:
  • Making outbound calls to potential customers to promote our products and services.
  • Understanding customer needs and offering solutions and support.
  • Answering questions about products, pricing, and availability.
  • Maintaining detailed records of calls and customer interactions in the CRM system.
  • Achieving weekly and monthly sales targets.
  • Following up on leads and converting them into sales.
  • Handling customer objections effectively.
  • Providing exceptional customer service and building strong customer relationships.
  • Participating in team meetings and sharing best practices.

Requirements:
  • Excellent communication skills in Hindi, English, and other languages are a plus.
  • Proven experience as a tele sales representative or other sales/customer service role.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Good negotiation skills with the ability to resolve issues and address complaints.
  • Basic computer skills and familiarity with CRM software.
  • Ability to work both day and night shifts on a rotational basis.
  • Strong organizational and time management skills.
  • Highly motivated and target-driven.

Benefits:
  • Pick & drop facility.
  • Salary AED 1500 to AED 2500 per month.
  • Employment visa after successful training.
  • Health insurance (once visa is done).
  • 30 annual paid leaves with air return tickets.
  • On-duty meals.

Working Conditions:
  • 6 days a week, rotational basis.

Language:
  • Urdu/Hindi mandatory.


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