Customer Service Expert for Dubai

1 month ago


Dubai, Dubai, United Arab Emirates Caliberly Full time

At Caliberly, we are seeking a highly skilled Customer Service Expert to join our team in Dubai. This is a fantastic opportunity to work with a dynamic company and contribute to delivering exceptional customer experiences.

Job Overview:

We are looking for an Emirati national who possesses excellent communication skills and can provide top-notch service to our customers. If you have strong problem-solving skills, a customer-centric approach, and experience in customer-facing roles, we would love to hear from you

Key Responsibilities:

  • Handle incoming customer inquiries and provide accurate information on products, services, and policies.
  • Resolve customer issues promptly and professionally, ensuring a high level of satisfaction.
  • Maintain records of customer interactions, feedback, and resolutions in the CRM system.
  • Collaborate with other departments to address and resolve complex inquiries or complaints.
  • Assist in customer onboarding, guiding them through service features and best practices.
  • Proactively identify opportunities to enhance the customer experience and streamline service processes.
  • Follow company policies and procedures to ensure compliance in all customer service activities.

Requirements:

  • UAE national with Family Book (required for this role).
  • Excellent verbal and written communication skills in Arabic and English.
  • Previous experience in customer service or a related field is a plus.
  • Proficient in using Microsoft Office and familiarity with CRM systems is advantageous.
  • Strong problem-solving skills with a customer-centric approach.
  • Ability to handle a high volume of inquiries in a professional manner.

Salary:

The estimated salary for this position is AED 15,000 - AED 20,000 per month, depending on experience.

Why Choose Us?

As a valued member of our team, you will enjoy a competitive salary, opportunities for growth and development, and a supportive work environment that fosters innovation and collaboration.



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