Customer Service Expert for Dubai
1 month ago
At Caliberly, we are seeking a highly skilled Customer Service Expert to join our team in Dubai. This is a fantastic opportunity to work with a dynamic company and contribute to delivering exceptional customer experiences.
Job Overview:
We are looking for an Emirati national who possesses excellent communication skills and can provide top-notch service to our customers. If you have strong problem-solving skills, a customer-centric approach, and experience in customer-facing roles, we would love to hear from you
Key Responsibilities:
- Handle incoming customer inquiries and provide accurate information on products, services, and policies.
- Resolve customer issues promptly and professionally, ensuring a high level of satisfaction.
- Maintain records of customer interactions, feedback, and resolutions in the CRM system.
- Collaborate with other departments to address and resolve complex inquiries or complaints.
- Assist in customer onboarding, guiding them through service features and best practices.
- Proactively identify opportunities to enhance the customer experience and streamline service processes.
- Follow company policies and procedures to ensure compliance in all customer service activities.
Requirements:
- UAE national with Family Book (required for this role).
- Excellent verbal and written communication skills in Arabic and English.
- Previous experience in customer service or a related field is a plus.
- Proficient in using Microsoft Office and familiarity with CRM systems is advantageous.
- Strong problem-solving skills with a customer-centric approach.
- Ability to handle a high volume of inquiries in a professional manner.
Salary:
The estimated salary for this position is AED 15,000 - AED 20,000 per month, depending on experience.
Why Choose Us?
As a valued member of our team, you will enjoy a competitive salary, opportunities for growth and development, and a supportive work environment that fosters innovation and collaboration.
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