Highly Skilled Customer Service Expert

5 days ago


Dubai, Dubai, United Arab Emirates Caliberly Full time

At Caliberly, we are seeking a dedicated and professional Customer Service Representative to play a crucial role in providing excellent service, addressing inquiries, and resolving issues efficiently.

Key Responsibilities:

  • Handle Incoming Customer Inquiries: Provide accurate information on products, services, and policies, ensuring customer satisfaction.
  • Resolve Customer Issues Promptly: Address customer complaints professionally, maintaining a high level of customer satisfaction.
  • Maintain Customer Records: Keep accurate records of customer interactions, feedback, and resolutions in the CRM system.
  • Collaborate with Other Departments: Work closely with other teams to address and resolve complex inquiries or complaints.
  • Assist with Customer Onboarding: Guide customers through service features and best practices.
  • Enhance the Customer Experience: Proactively identify opportunities to improve customer experience and streamline service processes.
  • Ensure Compliance: Follow company policies and procedures to ensure compliance in all customer service activities.

Requirements:

  • UAE National: Must be an Emirati national with a Family Book.
  • Excellent Communication Skills: Strong verbal and written communication skills in Arabic and English.
  • Previous Experience: Previous experience in customer service or a related field is highly valued.
  • Technical Skills: Proficient in using Microsoft Office and familiar with CRM systems.
  • Problem-Solving Skills: Strong problem-solving skills with a customer-centric approach.
  • Ability to Handle High Volume: Ability to handle a high volume of inquiries in a professional manner.

The estimated annual salary for this position is approximately AED 60,000 - AED 80,000, depending on experience. This figure is based on industry standards and the cost of living in Dubai. As a valued member of our team, you will enjoy a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.



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