Highly Skilled Customer Service Expert
5 days ago
At Caliberly, we are seeking a dedicated and professional Customer Service Representative to play a crucial role in providing excellent service, addressing inquiries, and resolving issues efficiently.
Key Responsibilities:
- Handle Incoming Customer Inquiries: Provide accurate information on products, services, and policies, ensuring customer satisfaction.
- Resolve Customer Issues Promptly: Address customer complaints professionally, maintaining a high level of customer satisfaction.
- Maintain Customer Records: Keep accurate records of customer interactions, feedback, and resolutions in the CRM system.
- Collaborate with Other Departments: Work closely with other teams to address and resolve complex inquiries or complaints.
- Assist with Customer Onboarding: Guide customers through service features and best practices.
- Enhance the Customer Experience: Proactively identify opportunities to improve customer experience and streamline service processes.
- Ensure Compliance: Follow company policies and procedures to ensure compliance in all customer service activities.
Requirements:
- UAE National: Must be an Emirati national with a Family Book.
- Excellent Communication Skills: Strong verbal and written communication skills in Arabic and English.
- Previous Experience: Previous experience in customer service or a related field is highly valued.
- Technical Skills: Proficient in using Microsoft Office and familiar with CRM systems.
- Problem-Solving Skills: Strong problem-solving skills with a customer-centric approach.
- Ability to Handle High Volume: Ability to handle a high volume of inquiries in a professional manner.
The estimated annual salary for this position is approximately AED 60,000 - AED 80,000, depending on experience. This figure is based on industry standards and the cost of living in Dubai. As a valued member of our team, you will enjoy a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.
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