Learning Development Manager

4 days ago

Dubai, Dubai, United Arab Emirates AccorHotel Full time

Job Title: Learning Development Manager

Job Summary:

We are seeking a highly motivated and experienced Learning Development Manager to join our team at AccorHotel. The successful candidate will be responsible for developing and implementing training programs that support the hotel's vision and mission.

Key Responsibilities:

  • Develop and drive the L&D strategy in line with the hotel's vision and mission
  • Ensure Learning Needs Analysis is performed annually with departments to budget accordingly and develop the following year L&D strategy
  • Evaluate training programs to ensure effectiveness and implement action plans
  • Manage the appraisal process within the hotel and track the L&D needs of ambassadors/leaders to implement action plans for training
  • Design and organize training programs (both skill and interest-based) for the ambassadors/leaders of the hotel based on the needs and requests of the hotel
  • Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities
  • Facilitate all Accor/Sofitel Standard Training Courses
  • Develop, update, and conduct the Magnifique Journey and ensure that all new hires are scheduled to attend this program during their first days of employment
  • Work with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions, including departmental welcoming
  • Prepare the Personal Development Plan for High Potentials
  • Provide ongoing development guidance and coaching to the departmental trainers, engaging them in their roles
  • Work with the Departmental Trainers to ensure they submit and conduct Monthly Departmental Training Schedules
  • Ensure a strong, creative, and effective communication system within the hotel to keep ambassadors informed on all training activities
  • Participate actively in local career fairs
  • Be in charge of the grooming for all ambassadors in the hotel while on duty with the assistant of the department heads
  • Actively assist and participate in all T&C work & social activities
  • Comply with local legislation, as required, for example, Lifeguard Health & Safety, etc.
  • Attend training and meetings as and when required
  • Ensure, wherever possible, that employees are provided with a workplace free of discrimination, harassment, and victimization
  • Treat complaints of harassment and discrimination promptly and confidentially
  • Treat customers and colleagues from all cultural groups with respect and sensitivity
  • Identify and deal with issues that may cause cross-cultural conflict or misunderstanding
  • Identify internal and external training resources and optimize the budget
  • Understand the impact of the key components of a successful hotel: ambassadors, customers, owners, and profit
  • Any other duties as assigned by the Director of Talent & Culture or the General Manager
  • Maintain an effective filing system for proper maintenance of all training documentation, records, and materials
  • Maintain an up-to-date computerized Training Record system
  • Assist recruitment/selection of trainees by screening received resumes and distribute information to HODs accordingly
  • Identify candidates both internally and externally for Corporate/Management Training Programs
  • Monitor progress of Cross-Training/Trainees and Management Trainees during their placements
  • Hold regular meetings with Cross-Training/Trainees and Management Trainees to discuss areas of accomplishments and concerns; share the information with Executive Committee members and Department Heads
  • Ensure timely submission of Evaluation of these Trainees
  • Ensure that all employees provide courteous and professional service at all times
  • Produce the BRM Stamp report, HR Hear Me report, and any other report related to training
  • Assist the Director of Talent & Culture on a day-to-day basis

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