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Front Office Supervisor

3 months ago

Dubai, Dubai, United Arab Emirates One&Only Resorts Full time
Responsabilidades Principales
  • Colaborar con el Gerente de Recepción en la supervisión de las operaciones diarias, que incluyen el registro de huéspedes, asignación de habitaciones y procedimientos de salida.
  • Capacitar y guiar al personal de recepción para ofrecer un servicio excepcional y mantener los estándares de la marca.
  • Atender consultas, quejas y solicitudes especiales de los huéspedes de manera rápida y profesional.
  • Asegurar procedimientos de facturación precisos y eficientes, incluyendo el manejo adecuado de transacciones en efectivo y tarjetas de crédito.
  • Coordinar con otros departamentos del hotel para garantizar experiencias fluidas para los huéspedes.
  • Monitorear la disponibilidad de habitaciones y gestionar reservas de manera efectiva.
  • Asistir en la gestión y optimización de tasas de ocupación y ingresos por habitación.
  • Preparar y analizar informes relacionados con las operaciones de recepción y la retroalimentación de los huéspedes.
  • Implementar y hacer cumplir las políticas y procedimientos del hotel para mantener un entorno seguro y protegido para huéspedes y empleados.
  • Colaborar en la realización de reuniones regulares del personal y sesiones de capacitación.
Habilidades y Cualificaciones Clave
  • Título universitario en Gestión Hotelera o campo relacionado (preferido).
  • Experiencia previa en un rol de supervisión o gerencial en un entorno hotelero de lujo.
  • Amplio conocimiento de las operaciones de recepción del hotel, incluyendo reservas, procedimientos de check-in/check-out y servicios al huésped.
  • Excelentes habilidades interpersonales y de comunicación, con la capacidad de interactuar eficazmente con huéspedes, miembros del equipo y otros departamentos.
  • Capacidades de liderazgo comprobadas, con la habilidad de motivar e inspirar a un equipo.
  • Habilidades excepcionales de resolución de problemas y toma de decisiones.
  • Dominio de sistemas de gestión de propiedades hoteleras (PMS) y otro software relevante.
  • Atención al detalle con un fuerte enfoque en ofrecer un servicio al cliente excepcional.
  • Fluidez en inglés (idiomas adicionales son una ventaja).