Retail Electronics Category Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates SHARAF DG LLC Full time
Job Summary & Purpose:

To oversee the successful management of specific categories within the store, encompassing all aspects of inventory, team productivity, sales margins, and category performance.

Key Performance Areas (KPAs) & Principal Accountabilities:
  1. Lead and motivate store teams to achieve sales targets and optimize front-end margins.
  2. Monitor and review store activities against predetermined targets, focusing on productivity improvement and operational efficiency.
  3. Ensure accurate display and merchandising of stock, including correct pricing and labeling.
  4. Verify that price changes are updated and reflected correctly on merchandise.
  5. Operate the store as an independent profit center, closely managing sales and expenditures.
  6. Ensure timely receipt of inventory from the warehouse.
  7. Implement measures to reduce shrinkage by conducting regular stock checks and variance reconciliations.
  8. Ensure effective display logic and planogram implementation, as well as the functionality of display merchandise.
  9. Track conversion rates at the department and individual levels.
  10. Handle and resolve escalated customer complaints and queries.
  11. Track and resolve customer return queries, including merchandise transfers.
  12. Monitor product availability for in-store promotions and campaigns, reporting any shortfalls to the area manager.
  13. Develop and implement training and succession planning for team members.
  14. Provide timely reports on productivity, roster, leave planning, and other key performance indicators.
  15. Ensure staff adhere to grooming, discipline, and punctuality standards.
  16. Ensure adherence to checklists and processes, including staff discount policies and store opening/closing procedures.
  17. Adhere to company guidelines and policies.
  18. Conduct regular one-on-one meetings with team members.
Requirements:

Experience: 3 years of experience in Retail Electronics, with 1 year of people management experience.

Educational Qualification: Preferably a graduate with professional certifications in Retail Management.

Skills & Abilities:
  • Customer Focus
  • Result Orientation
  • Team Work
  • Leading People
  • Communication
  • Business Acumen
  • Problem Solving


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