Retail Electronics Category Manager
4 weeks ago
To oversee the successful management of specific categories within the store, encompassing all aspects of inventory, team productivity, sales margins, and category performance.
Key Performance Areas (KPAs) & Principal Accountabilities:- Lead and motivate store teams to achieve sales targets and optimize front-end margins.
- Monitor and review store activities against predetermined targets, focusing on productivity improvement and operational efficiency.
- Ensure accurate display and merchandising of stock, including correct pricing and labeling.
- Verify that price changes are updated and reflected correctly on merchandise.
- Operate the store as an independent profit center, closely managing sales and expenditures.
- Ensure timely receipt of inventory from the warehouse.
- Implement measures to reduce shrinkage by conducting regular stock checks and variance reconciliations.
- Ensure effective display logic and planogram implementation, as well as the functionality of display merchandise.
- Track conversion rates at the department and individual levels.
- Handle and resolve escalated customer complaints and queries.
- Track and resolve customer return queries, including merchandise transfers.
- Monitor product availability for in-store promotions and campaigns, reporting any shortfalls to the area manager.
- Develop and implement training and succession planning for team members.
- Provide timely reports on productivity, roster, leave planning, and other key performance indicators.
- Ensure staff adhere to grooming, discipline, and punctuality standards.
- Ensure adherence to checklists and processes, including staff discount policies and store opening/closing procedures.
- Adhere to company guidelines and policies.
- Conduct regular one-on-one meetings with team members.
Experience: 3 years of experience in Retail Electronics, with 1 year of people management experience.
Educational Qualification: Preferably a graduate with professional certifications in Retail Management.
Skills & Abilities:- Customer Focus
- Result Orientation
- Team Work
- Leading People
- Communication
- Business Acumen
- Problem Solving
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