Duty Manager Retail Electronics Store
2 days ago
To oversee the effective management of specific categories in the store, encompassing all aspects of stock, manpower productivity, front-end margins, and category topline.
Key Performance Areas (KPAs) & Principal Accountabilities:
1. Lead and motivate store teams to achieve top-line targets and front-end margins.
2. Monitor and review all store activities against predetermined targets, including productivity increases and improving efficiency.
3. Ensure the correctness of price tickets and display and merchandising of stock.
4. Update and reflect price changes correctly on merchandise.
5. Operate the store as an independent profit center, focusing on closely managing both sales and expenditure.
6. Ensure timely receipt of stocks/merchandise from inventory at the floor level.
7. Control and reduce shrinkage by conducting regular PI counts and variance reconciliation.
8. Implement display logic and planogram, ensuring the functionality of display merchandise.
9. Track conversion rates at the department and individual levels.
10. Handle and resolve escalated customer complaints and queries.
11. Track and resolve queries on returns from customer care, transfer of merchandise/SKU, Brand Promise, and customer deliveries.
12. Monitor product availability for in-store promotions and campaigns, reporting any shortfalls to the area manager.
13. Train and succession plan team members.
14. Communicate and submit timely reports on productivity, roster, leave planning, etc.
15. Check staff grooming, discipline, and punctuality.
16. Adhere to checklists and processes, including staff discount policy, store opening/closing, etc.
17. Maintain MAMR adherence.
18. Conduct regular One O Ones.
Requirements:
Experience (Yrs & Field):
3 years of experience in Retail Electronics background and 1 year of people management.
Educational Qualification:
Preferably Graduate, Professional Certifications in Retail Management.
Skills & Abilities:
Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving.
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