Duty Manager Retail Electronics

3 weeks ago


Dubai, Dubai, United Arab Emirates Sharaf DG LLC Full time
Job Summary & Purpose:
To manage specific categories in the store, encompassing all aspects of stock management, manpower productivity, front-end margins, and category topline.

Key Performance Areas (KPAs) & Principal Accountabilities:
1. Lead, inspire, and motivate store teams to achieve top-line targets and front-end margins.
2. Monitor and review all store activities against predetermined targets, set as per the Annual Operating Plan (AOP), including productivity increase and improving efficiency.
3. Check the display and merchandising of stock, ensuring correctness of price tickets.
4. Ensure that price changes are updated and reflected correctly on merchandise.
5. Ensure the store operates as an independent profit center, focusing on closely managing both sales and expenditure.
6. Ensure that stocks/merchandise are received on time at the floor from inventory.
7. Control and reduce shrinkage, checking security of merchandise on the floor by conducting periodic inventory counts and variance reconciliation.
8. Ensure display logic and implementation of planogram, and ensure the functionality of display merchandise.
9. Track conversion rates at the department level/individual level.
10. Responsible for handling and resolving escalated customer complaints and queries.
11. Responsible for tracking and resolving queries on returns from customer care, transfer of merchandise/SKU's, Brand Promise, and customer deliveries.
12. Monitor product availability for any in-store promotions, campaigns, and report any shortfalls to the area manager.
13. Train and succession plan team members.
14. Timely communication and submission of reports on Productivity, Roster, Leave Planning, etc.
15. Check staff grooming/discipline and punctuality.
16. Adherence to checklists and processes (staff discount policy, store opening/closing, etc.).
17. MAMR adherence.
18. Conduct One-on-One sessions on a regular basis.

Requirements:
Experience (Yrs & Field):
3 years of experience in Retail Electronics background and 1 year of people management.
Educational Qualification:
Preferably Graduate, Professional Certifications in Retail Management.
Skills & Abilities:
Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving.

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