Senior Health Club Operations Manager
4 weeks ago
To succeed in this role, you will be responsible for overseeing the day-to-day operations of our Health Club, ensuring that all aspects of the business function efficiently and effectively. This includes managing staff, maintaining facilities, and delivering exceptional customer service to our members.
Main Responsibilities:
- Operational Management: Oversee daily operations, ensuring that all aspects of the club function smoothly.
- Staff Management: Hire, train, and supervise staff members, fostering a positive work environment and promoting teamwork.
- Member Relations: Build and maintain strong relationships with members, addressing their needs and concerns, and enhancing their overall experience.
- Event Coordination: Plan and coordinate events, activities, and programs that engage members and promote club usage.
- Financial Oversight: Manage budgets, monitor expenses, and ensure financial goals are met; prepare financial reports for upper management.
- Marketing and Promotion: Develop and implement marketing strategies to attract new members and retain existing ones, including social media and community outreach.
- Facility Management: Ensure that club facilities are well-maintained, safe, and clean, addressing any maintenance issues promptly.
- Policy Development: Establish and enforce club policies and procedures to ensure a safe and enjoyable environment for all members.
- Feedback and Improvement: Collect feedback from members and staff to identify areas for improvement and implement changes as needed.
- Compliance: Ensure compliance with local laws and regulations related to health, safety, and licensing.
Requirements:
- Diploma or Certificate from a reputed University or College in Hospitality
- Experience working in the Health and Fitness industry in a 5-star Hospitality environment, or a commercial environment
- Minimum 5 years at Management level in the Health and Fitness field, including spa, fitness, and pool management
- Prior experience relating to the requirements of customers from all age groups and sectors of society, including people with special needs
- Knowledge of Perfect Gym Software and Microsoft 365
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