Fitness Club Operations Manager

4 days ago


Dubai, Dubai, United Arab Emirates Talent Bridge HR Consultancy Dubai Full time

Job Title: Front of House Manager

Job Summary:

We are seeking an experienced and dynamic Front of House Manager to join our team at a high-end fitness club in Dubai. The successful candidate will have a strong background in the fitness industry or experience in managing front desk operations within a 45-star hotel.

Key Responsibilities:

  • Oversee all front desk operations to ensure a seamless and premium experience for members and guests.
  • Manage a team of receptionists to ensure excellent customer service and uphold the fitness club's standards.
  • Handle member inquiries, bookings, and payments for group fitness sessions and other club services.
  • Ensure the reception area is clean, well-organized, and equipped with necessary supplies.
  • Coordinate with fitness trainers and other club departments to ensure schedules, bookings, and classes run smoothly.
  • Maintain up-to-date knowledge of the club's fitness offerings, promotions, and events and communicate this information to members.
  • Manage customer complaints or issues in a professional and efficient manner.
  • Monitor front desk staff performance and provide training as needed to maintain high service standards.
  • Ensure adherence to health and safety guidelines within the reception area.
  • Assist with marketing initiatives, events, and promotions to increase member engagement.
  • Act as a key point of contact for VIP members to ensure their needs are met and expectations exceeded.

Qualifications:

  • Bachelor's degree in Hospitality, Business Management, or a related field.
  • A minimum of 3 years of experience in a similar role, preferably within a premium fitness facility or a 45-star hotel.
  • Strong background in the fitness industry or luxury hospitality.
  • Excellent customer service, communication, and leadership skills.
  • Ability to manage a team and foster a welcoming, professional environment.
  • Proficiency in booking systems and point-of-sale software.
  • Fluent in English; knowledge of additional languages is an advantage.
  • A passion for fitness and a healthy lifestyle is highly preferred.

Benefits and Compensation:

  • Competitive salary and benefits package.
  • Tax-free salary in Dubai, UAE.
  • Opportunities for professional growth and development.
  • A dynamic and luxurious work environment within a leading fitness club in Dubai.


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