Fitness Club Operations Manager
4 days ago
Job Title: Front of House Manager
Job Summary:
We are seeking an experienced and dynamic Front of House Manager to join our team at a high-end fitness club in Dubai. The successful candidate will have a strong background in the fitness industry or experience in managing front desk operations within a 45-star hotel.
Key Responsibilities:
- Oversee all front desk operations to ensure a seamless and premium experience for members and guests.
- Manage a team of receptionists to ensure excellent customer service and uphold the fitness club's standards.
- Handle member inquiries, bookings, and payments for group fitness sessions and other club services.
- Ensure the reception area is clean, well-organized, and equipped with necessary supplies.
- Coordinate with fitness trainers and other club departments to ensure schedules, bookings, and classes run smoothly.
- Maintain up-to-date knowledge of the club's fitness offerings, promotions, and events and communicate this information to members.
- Manage customer complaints or issues in a professional and efficient manner.
- Monitor front desk staff performance and provide training as needed to maintain high service standards.
- Ensure adherence to health and safety guidelines within the reception area.
- Assist with marketing initiatives, events, and promotions to increase member engagement.
- Act as a key point of contact for VIP members to ensure their needs are met and expectations exceeded.
Qualifications:
- Bachelor's degree in Hospitality, Business Management, or a related field.
- A minimum of 3 years of experience in a similar role, preferably within a premium fitness facility or a 45-star hotel.
- Strong background in the fitness industry or luxury hospitality.
- Excellent customer service, communication, and leadership skills.
- Ability to manage a team and foster a welcoming, professional environment.
- Proficiency in booking systems and point-of-sale software.
- Fluent in English; knowledge of additional languages is an advantage.
- A passion for fitness and a healthy lifestyle is highly preferred.
Benefits and Compensation:
- Competitive salary and benefits package.
- Tax-free salary in Dubai, UAE.
- Opportunities for professional growth and development.
- A dynamic and luxurious work environment within a leading fitness club in Dubai.
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