Operations Associate

4 days ago


Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time

Customer Care Expertise

We are seeking a skilled Operations Associate to join our team at CHALHOUB Group. As a key member of our customer care team, you will be responsible for handling individual client accounts, ensuring timely and efficient resolution of customer inquiries and issues.

Key Responsibilities:

  • Manage client relationships through various communication channels, including phone, email, and social media
  • Process client invoices and payments in a timely and accurate manner
  • Utilize Zoho software to streamline client management and improve efficiency
  • Collaborate with the team to achieve customer satisfaction and loyalty goals
  • Stay up-to-date with industry trends and best practices to continuously improve customer care services

Requirements:

  • Proven experience in customer care, including handling individual client accounts
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Familiarity with Zoho software is a plus

What We Offer:

As a valued member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. We encourage personal development and offer opportunities for advancement.



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