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Senior Business Operations Associate

2 months ago

Dubai, Dubai, United Arab Emirates ALDAR Full time

Key Responsibilities:

As a Senior Associate Business Support at ALDAR, you will be responsible for:

  • Ensuring Customer Satisfaction: Monitor and analyze customer satisfaction metrics, identifying areas for improvement and implementing strategies to enhance customer experience.
  • Delivering Smooth Operations: Collaborate with cross-functional teams to ensure seamless delivery of business operations, meeting or exceeding service level agreements.
  • Maintaining Compliance: Ensure adherence to all policies, systems, processes, and procedures, promoting a culture of compliance and risk management.
  • Resolving Customer Complaints: Effectively manage and resolve customer complaints, providing timely and satisfactory resolutions.

Technical and Interpersonal Skills:

You will possess:

  • Business Operations Expertise: Proven experience in business support department operations, with a strong understanding of business processes and systems.
  • Technical Proficiency: Proficiency in maintaining and administering ARIS, Salesforce, and Oracle systems, providing a valuable advantage in business operations.
  • Procurement and Supply Chain Management: Hands-on experience in procurement processes, ensuring efficient supply chain management and cost optimization.
  • Financial Management: Strong background in finance and budgeting, with the ability to manage financial resources effectively and make informed business decisions.
  • Interpersonal and Communication Skills: Excellent interpersonal skills for effective communication and collaboration with team members and stakeholders, promoting a culture of teamwork and collaboration.
  • Problem-Solving and Analytical Skills: Strong problem-solving abilities to address complex business challenges and optimize processes, driving business growth and improvement.

Qualifications:

You will hold:

  • Business Management or IT Management Degree: Bachelors or Masters Degree in Business Management or IT Management, with a strong foundation in business principles and operations.
  • Certifications: Business Process Management and Project Management Certifications are highly desirable, demonstrating your expertise and commitment to professional development.