Room Reservations Coordinator

1 month ago


Dubai, Dubai, United Arab Emirates MARRIOTT International Full time
Position Overview

We are seeking a skilled Room Reservations Agent to join our team at Marriott International.

Key Responsibilities:

* Process all reservation requests, changes, and cancellations received by phone, fax, or mail
* Identify guest reservation needs and determine appropriate room type
* Verify availability of room type and rate
* Explain guarantee, special rate, and cancellation policies to callers
* Accommodate and document special requests
* Answer questions about property facilities/services and room accommodations
* Follow sales techniques to maximize revenue
* Input and access data in reservation system

Additional Responsibilities:

* Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
* Follow proper escalation procedures when addressing guest concerns

Requirements:

* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
* Proficiency in reservation systems

If you are a motivated and detail-oriented individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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