Room Coordinator
1 month ago
We are seeking a highly organized and detail-oriented individual to join our team as a Room Coordinator. In this role, you will be responsible for ensuring a seamless guest experience by coordinating room assignments, check-ins, and check-outs.
Key Responsibilities- Assign rooms to guests based on their preferences and availability
- Pre-register designated guests and prepare key packets
- Organize and coordinate check-in and pre-registration procedures for arriving groups
- Review and track requests for room changes and communicate status to staff
- Confirm reservations and cancellations
- Review out-of-order rooms daily
- Ensure rates match market codes and document exceptions
- Verify and adjust billing for guests
- File guest paperwork or documentation
- Set up and process guest check-ins and check-outs
- Activate room keys
- Secure valid payment
- Identify over-commitments and perform duplicate reservation checks
- Run daily reports
- Follow up with guests to ensure their requests or problems have been met
- Receive, record, and relay messages accurately and completely
- Follow company policies and procedures
- Welcome and acknowledge guests according to company standards
- Anticipate and address guests' service needs
- Coordinate tasks and work with other departments
- Serve as a departmental role model
- Develop and maintain positive working relationships with others
- Comply with quality assurance standards
- High school diploma or equivalent
- Less than 1 year of related work experience
- No supervisory experience
- No license or certification required
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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