Room Coordinator

1 month ago


Dubai, Dubai, United Arab Emirates Marriott International Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Room Coordinator. In this role, you will be responsible for ensuring a seamless guest experience by coordinating room assignments, check-ins, and check-outs.

Key Responsibilities
  • Assign rooms to guests based on their preferences and availability
  • Pre-register designated guests and prepare key packets
  • Organize and coordinate check-in and pre-registration procedures for arriving groups
  • Review and track requests for room changes and communicate status to staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily
  • Ensure rates match market codes and document exceptions
  • Verify and adjust billing for guests
  • File guest paperwork or documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys
  • Secure valid payment
  • Identify over-commitments and perform duplicate reservation checks
  • Run daily reports
  • Follow up with guests to ensure their requests or problems have been met
  • Receive, record, and relay messages accurately and completely
  • Follow company policies and procedures
  • Welcome and acknowledge guests according to company standards
  • Anticipate and address guests' service needs
  • Coordinate tasks and work with other departments
  • Serve as a departmental role model
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance standards
Requirements
  • High school diploma or equivalent
  • Less than 1 year of related work experience
  • No supervisory experience
  • No license or certification required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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