Room Coordinator

4 weeks ago


Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time
Job Title: Room Controller

Anantara Hotels & Resorts is seeking a skilled Room Controller to join our team. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.

Key Responsibilities:
  • Room Assignments: Assign rooms to guests based on their preferences and requests.
  • Pre-Registration: Pre-register designated guests to ensure a smooth check-in process.
  • Check-In/Check-Out Coordination: Organize and coordinate check-in and pre-registration procedures for arriving groups.
  • Room Changes: Review and accommodate requests for room changes when possible.
  • Room Moves: Coordinate room moves and communicate with the amenity coordinator and CID team.
  • Status Updates: Communicate status updates to relevant team members.
  • Reservations and Cancellations: Confirm reservations and cancellations.
  • Room Maintenance: Review out-of-order and out-of-service rooms daily and generate engineering reports to follow up on out-of-service rooms.
  • Preventive Maintenance: Coordinate with the Engineering team to assign plan preventive maintenance rooms.
  • Queue Rooms: Follow up on queue rooms and ensure that the procedure of placing rooms on queue is adhered to by the team.
  • Showrooms: Allocate showrooms for day-use.
  • Guest Paperwork: File guest paperwork or documentation.
  • Check-Ins/Check-Outs: Set up and process all guest check-ins and check-outs.
  • Duplicate Reservations: Perform duplicate reservation checks and block rooms.
  • Daily Reports: Run daily reports.
  • Message Relay: Receive, record, and relay messages accurately, completely, and legibly.
  • Company Policies: Follow all company policies and procedures.
  • Confidentiality: Maintain confidentiality of proprietary information and protect company assets.
  • Guest Service: Anticipate and address guests' service needs.
  • Phone Etiquette: Answer telephones using appropriate etiquette.
  • Interdepartmental Coordination: Coordinate tasks and work with other departments.
  • Additional Duties: Perform other reasonable job duties as requested.
Requirements:
  • Education: College diploma in hotel management or a related field.
  • Experience: Luxury hotel experience is a must.
  • Communication Skills: Good communication skills.
  • Front Office Systems: Experience with Front Office systems.
  • Language Skills: Good English skills, both written and spoken.

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