Room Coordinator
4 weeks ago
Anantara Hotels & Resorts is seeking a skilled Room Controller to join our team. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.
Key Responsibilities:- Room Assignments: Assign rooms to guests based on their preferences and requests.
- Pre-Registration: Pre-register designated guests to ensure a smooth check-in process.
- Check-In/Check-Out Coordination: Organize and coordinate check-in and pre-registration procedures for arriving groups.
- Room Changes: Review and accommodate requests for room changes when possible.
- Room Moves: Coordinate room moves and communicate with the amenity coordinator and CID team.
- Status Updates: Communicate status updates to relevant team members.
- Reservations and Cancellations: Confirm reservations and cancellations.
- Room Maintenance: Review out-of-order and out-of-service rooms daily and generate engineering reports to follow up on out-of-service rooms.
- Preventive Maintenance: Coordinate with the Engineering team to assign plan preventive maintenance rooms.
- Queue Rooms: Follow up on queue rooms and ensure that the procedure of placing rooms on queue is adhered to by the team.
- Showrooms: Allocate showrooms for day-use.
- Guest Paperwork: File guest paperwork or documentation.
- Check-Ins/Check-Outs: Set up and process all guest check-ins and check-outs.
- Duplicate Reservations: Perform duplicate reservation checks and block rooms.
- Daily Reports: Run daily reports.
- Message Relay: Receive, record, and relay messages accurately, completely, and legibly.
- Company Policies: Follow all company policies and procedures.
- Confidentiality: Maintain confidentiality of proprietary information and protect company assets.
- Guest Service: Anticipate and address guests' service needs.
- Phone Etiquette: Answer telephones using appropriate etiquette.
- Interdepartmental Coordination: Coordinate tasks and work with other departments.
- Additional Duties: Perform other reasonable job duties as requested.
- Education: College diploma in hotel management or a related field.
- Experience: Luxury hotel experience is a must.
- Communication Skills: Good communication skills.
- Front Office Systems: Experience with Front Office systems.
- Language Skills: Good English skills, both written and spoken.
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Room Coordinator
1 month ago
Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeJob Title: Room ControllerAnantara Hotels & Resorts is seeking a skilled Room Controller to join our team. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.Key Responsibilities:Room Assignments: Assign rooms to guests based on their preferences and requests.Pre-Registration:...
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Room Coordinator
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Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeJob SummaryWe are seeking a highly skilled and organized Room Controller to join our team at Anantara Hotels & Resorts. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences through efficient room assignments, check-in procedures, and communication with other departments.Key ResponsibilitiesAssign rooms to...
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Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeJob SummaryAnantara Hotels & Resorts is seeking a skilled Room Controller to join our team. As a Room Controller, you will be responsible for ensuring a seamless guest experience by coordinating room assignments, check-ins, and check-outs. This is an exciting opportunity to work in a fast-paced environment and make a real difference in our guests' stays.Key...
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