IT Service Operations Manager

4 weeks ago


Al Fujairah City, Fujairah, United Arab Emirates Hitachi Energy Full time
Role Overview

The IT Service Operations Manager will be responsible for overseeing a diverse team of IT professionals, ensuring the delivery of effective IT solutions across a designated region. This role involves managing both local and global IT projects, while adhering to established operational standards.

Key Responsibilities
  • Team Leadership: Direct a multi-national team of IT specialists, fostering collaboration and efficiency in service delivery.
  • Operational Excellence: Implement and uphold the global IT operating model, ensuring that the voice of the business is integrated into all processes.
  • Service Management: Oversee the development and management of IT service delivery within the region, ensuring alignment with business needs.
  • Cybersecurity Oversight: Manage end-to-end IT service delivery, including onsite services and cybersecurity operations.
  • Infrastructure Demand Management: Aggregate and prioritize demands for new IT infrastructure services, ensuring high levels of business satisfaction.
  • Collaboration: Work closely with Business Unit IT Management, stakeholders, and third-party suppliers to enhance service delivery.
  • Accountability: Ensure that all IT services align with local laws and compliance requirements, while managing the local IT budget effectively.
  • Staff Development: Guide and mentor team members, fostering a culture of growth and adherence to HR policies.
  • Core Values: Embody the core values of safety and integrity, taking responsibility for actions and promoting a supportive work environment.


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