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Retail Banking Specialist

2 weeks ago

Al Fujairah City, Fujairah, United Arab Emirates National Bank of Fujairah Full time
Job Overview

National Bank of Fujairah seeks a skilled Customer Service Representative to join its Retail Banking team.

This role offers opportunities for professional growth and development in a dynamic banking environment.

The successful candidate will be responsible for delivering exceptional customer service, improving service levels, and supporting the team in achieving branch goals.

A strong understanding of retail banking products and services is essential, along with excellent communication and problem-solving skills.

Responsibilities
  1. Deliver high-quality customer service, ensuring customer needs are met and exceeded.
  2. Improve service levels at the branches through effective complaint handling and resolution.
  3. Support new staff members in their induction and ongoing development.
  4. Contribute to the achievement of branch goals through teamwork and effective communication.
  5. Identify and implement opportunities for process improvement, enhancing customer satisfaction and reducing costs.
Requirements

To succeed in this role, you should have:

  • A thorough knowledge of retail banking products and services.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a team environment.
  • Aptitude for continuous learning and professional development.