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Assistant - Customer Relations

1 week ago

Al Fujairah City, Fujairah, United Arab Emirates National Bank of Fujairah Full time

Job Title: Assistant - Customer Relations

Posting Start Date: 22/01/2025

Job Purpose


• To welcome and attend the customers and direct them to the appropriate location/work station and provide an express service to the customers (Receiving applications, input the requests in system for authorization for all security items).

• To provide customer service support to achieve timely and accurate completion of work in line with specified procedures, and deliver quality customer service in line with agreed service standards.

• Cross-sell and refer high-profile and wealth customers to the OCR for further cross-selling.

• To be a custodian of security items (cheque books, returned cheques, etc.).

• To respond and attend to branch telephone calls.

Key Accountabilities


• Carry out a range of processing/service functions ensuring that the work assigned has been accurately completed within specified timelines.


• Respond to internal and external customers promptly and courteously, always providing adequate clarification on the information being given.


• Upon request, provide on-the-job training to colleagues.


• Prepare reports/statistics requested by line management.

Other Accountabilities


• When required, support line management with the implementation of changes or undertake other project work in own or other work areas.

• Undertake other duties at a similar level when required.


• Undertake duties at a higher level as required when requested by line/senior management.

Job Context

A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment.


• Welcoming and attending to customers and guiding them to the appropriate location while delivering the best service to them.

• To be a custodian for security items.

• Ensure coordination with other colleagues towards achieving the branch assigned targets for both sales and service.

Education

A minimum degree (Bachelors) in a business-related field or equivalent. Degree/diploma in Commerce or equivalent would be preferred.

Experience and Skills

Work Experience:
At least 1 to 3 years in another financial institution would be preferred.

Technical Competencies

Compliance - Retail Banking - Basic Customer Service - Retail Banking - Basic Sales - Retail Banking - Basic Product Knowledge - Retail Banking - Basic Core and Regulatory Banking Systems - Retail Banking - Basic Process Improvement - Retail Banking - Basic

Behavioural Competencies

Change and Innovation - Basic Communication - Basic Evaluating and Solving Challenges - Basic Results Orientation - Basic Working and Collaborating with Others - Basic

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