Relationship Manager- Priority Banking

6 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Relationship Manager- Priority Banking

ADIB - Abu Dhabi Islamic Bank Julfa, United Arab Emirates

Role : Relationship Manager- Priority Banking
Location : RAK

Role Purpose:
To attract, deepen, grow and manage financial relationships with affluent clients, using a full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients' financial needs.

Key Accountabilities of the role

  1. Client/ Business Acquisition:

    • Generating new business via marketing activities, gold center contacts, and existing network.

    • Increasing team revenue and productivity by cross-selling and up-selling.

    • Acquiring new to bank customers.

    • Identifying new potential expansion locations.

    • Converting inbound and outbound leads to sales.

    • Building a strong trust relationship with key customers.

    • Maintaining a loyal pool of customers/alliances who refer potential customers.

    • Carrying out the function(s) of promoting the financial products.

    • Collection of the required information and data.

    • Evaluation of the clients' ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.
  2. Channels Cooperation:

    • Making referrals to other channels based on identified customer needs.

    • Smoothly implementing Priority Banking services across surrounding branches.
  3. Management of service delivery:

    • Monitoring service levels for customer satisfaction.

    • Customer retention efforts with personal involvement in complaint resolution, account closures, and inquiries.

    • Getting ad-hoc customer feedback.
  4. Control and Risk Mitigation:

    • Reviewing credit applications.

    • Adhering to laid out processes and procedures.

    • Ensuring appropriate and adequate documentation.

    • Identifying trends of errors and proactively advising process improvements.

Specialist Skills / Technical Knowledge Required for this role:

• University degree or a recognized professional certificate.

• Experience of no less than three years in financial analysis, financial markets, investment, wealth management, or financial planning.

• Detailed knowledge of ADIB's Retail Banking products & services.

• Experience in sales, product development, or wealth advisory to priority banking customers/retail HNIs.

• Broad knowledge of ADIB's Retail Credit & Operational Policies & Procedures.

• Specific knowledge of UAE banking practices, regulations & risks.

• UAE Financial Rules & Regulations Certification.

• International Certificate in Wealth and Investment Management (Level 3).

• Risk in Financial Services Certification.

• International Certificate in Advanced Wealth Management (Level 4).

• Good knowledge of competitors in the local market.

• Must have led a team of professionals.

• Detailed knowledge of service standards.

• Training & Presentation skills.

• Computer Skills.

Minimum (5) years of related banking experience in U.A.E.

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