Dining Service Associate
1 week ago
We are seeking a highly skilled and experienced Dining Service Associate to join our team at Mandarin Oriental Hotel Group Limited. As a key member of our restaurant team, you will be responsible for providing exceptional service to our guests and ensuring a memorable dining experience.
Key Responsibilities- Service Delivery
- Deliver exceptional service to guests, ensuring their needs are met and exceeded.
- Be knowledgeable about our menu, ingredients, and preparation methods to provide informed recommendations.
- Ensure timely and efficient service, managing multiple tables and priorities with ease.
- Food and Beverage Knowledge
- Develop and maintain a thorough understanding of our food and beverage offerings, including ingredients, preparation methods, and pairing suggestions.
- Stay up-to-date on menu changes, promotions, and special events to provide accurate information to guests.
- Team Collaboration
- Work closely with colleagues to ensure seamless service delivery, communicating effectively to manage tables and priorities.
- Support colleagues during peak periods, providing assistance as needed to maintain exceptional service standards.
- Guest Relations
- Build strong relationships with guests, anticipating their needs and preferences to provide personalized service.
- Respond promptly to guest complaints or concerns, resolving issues efficiently and professionally.
- Quality and Safety
- Maintain a clean and organized workspace, adhering to health and safety standards to ensure a safe dining environment.
- Monitor and report any food safety or quality issues to management, taking corrective action as needed.
- Adaptability and Flexibility
- Be flexible and adaptable in a fast-paced environment, adjusting to changing priorities and guest needs with ease.
- Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on industry trends and best practices.
- Previous experience in a similar role, preferably in a luxury hotel or fine dining establishment.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
- Knowledge of food and beverage service standards, including menu knowledge and wine pairing.
- Ability to work in a fast-paced environment, managing multiple tables and priorities with ease.
- Flexibility and adaptability, with a willingness to learn and take on new challenges.
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Dining Service Associate
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