Client Services Director

1 day ago


Dubai, Dubai, United Arab Emirates Marsh & McLennan Companies Full time
About the Team

You will be part of a dynamic, experienced, and collaborative team with a positive working atmosphere. We are committed to embracing a diverse, inclusive, and flexible work environment, where everyone has the opportunity to grow and develop.

As a Senior Client Relationship Manager, you will work closely with other team members to deliver exceptional results and drive business growth. Your role will involve:

  • Managing relationships with existing and new clients
  • Developing tailored regional benefits strategies
  • Fostering strong client relationships
  • Conducting benchmarking exercises to compare client benefits against market standards and peer groups
  • Producing quarterly claims analytics reports to identify cost drivers and trends
Responsibilities
  1. Client Relations & Benefits Expertise
    • Develop and implement tailored regional benefits strategies for clients
    • Foster strong client relationships and understand their business needs and employee benefits philosophy
  2. Market Insight & Relationship Building
    • Stay informed on insurers' service propositions and capabilities
    • Establish and maintain strong relationships within the insurance market
  3. Portfolio Growth & Business Development
    • Identify new business opportunities through research, referrals, and personal networks
    • Explore opportunities for expanding services within existing client accounts
  4. Process Compliance & Financial Targets
    • Adhere to internal servicing guidelines to ensure best-in-class customer experience
    • Ensure accuracy in policy contracts and client documentation
  5. Leadership & Communication
    • Mentor and support junior team members, promoting best practices
    • Maintain proactive communication with internal and external stakeholders globally
  6. Ad Hoc Projects
    • Take ownership of special projects as assigned by senior leadership, ensuring timely delivery


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