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Client Solutions Manager Retail Ecom

2 months ago

Dubai, Dubai, United Arab Emirates TikTok Full time

Job Summary:

We are seeking a highly skilled Client Solutions Manager to join our team at TikTok. As a key member of our sales team, you will be responsible for managing and growing post-sale client relationships with advertisers of all sizes.

Key Responsibilities:

  • Manage and grow post-sale client relationships with advertisers of all sizes, providing exceptional customer service and ensuring their needs are met.
  • Coordinate with internal teams, including ad operations, product, and R&D, to ensure smooth and successful campaign execution.
  • Work with internal teams to guide inventory allocation and optimize campaign performance.
  • Monitor and analyze ad campaigns, identifying areas for improvement and taking proactive steps to enhance results.
  • Investigate and resolve client issues in collaboration with product and engineering teams.
  • Develop and implement data-driven business insights to improve campaign performance and inform advertising strategies.
  • Share marketplace feedback and guide our advertising strategy to drive business growth.
  • Support the sales team in pre-sale research and pitch development.
  • Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients.

Qualifications:

  • Experience in account management or client services roles in digital marketing.
  • Proven track record of managing performance advertisers with a deep understanding of their challenges.
  • Ability to analyze data and identify insights to assess campaign performance.

Preferred Qualifications:

  • Agency experience.
  • Proactive attitude.
  • Excellent project management, organizational, and analytical skills.