Retail Operations Manager
4 days ago
As a Retail Operations Manager at Adidas Dubai, you will play a crucial role in ensuring the effective implementation of EM priorities, with a focus on RFID implementation. You will collaborate with the EM Retail management team to drive business growth and improve operational efficiency.
Key Responsibilities- Collaborate with EM Retail management team to ensure effective implementation of EM priorities, with emphasis on RFID implementation.
- Cooperate cross-functionally with Store Operations, Hub Retail, Tech, Merchandising, SCM, IT, Finance, and Back Office functions in Hub and Cluster.
- Prepare and handle SIT and UAT stages in terms of project management and hardware management.
- Manage and drive the pilot for RFID and then implement the developed key initiatives across the Market in consultation with business partners such as Retail Directors, District Managers, etc.
- Organize and facilitate required meetings to inform and motivate the organization for the assigned key initiative(s).
- Document developed know-how related to the assigned key initiative(s) and make it easily available for the organization.
- Create learning content for involved teams and manage updates and improvements.
- Deliver training and related material to drive effective and efficient operations within the respective functions impacted by the solutions.
- Drive an appropriate Change Management Strategy by developing the Master Plan for change and initiating Change Management in the market organization.
- Check and review all existing policies and standards (internal and external) and provide necessary updates on a regular basis according to new systems and tools.
- Prepare new guidelines for respective markets/districts based on Market EM requests.
- Manage the processes that identify and implement significant improvement opportunities to support the digitalization of Back of House and Back Office.
- Develop standards of performance, tools, and services based on process innovation and best-in-class practices for Digitalization in Back of House.
- Manage and coordinate the development and testing of new processes and procedures.
- Increase the productivity of BoH operations such as Omni Channel services, delivery processes, and monitoring agreed KPIs and providing timely feedback to impact positive results.
- Work closely with Process Improvement FoH and Digital teams to create a holistic store ecosystem benefiting from reciprocal interaction between FoH and BoH operations, tools, and services.
- Work with ongoing requests and demands for improvements and lead the process of fixing current issues.
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Retail Operations Manager
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