Sales and Customer Service Representative

2 weeks ago


Sharjah, Sharjah, United Arab Emirates Eton Institute Full time
Key Responsibilities:
  • Welcoming customers and directing them to available service technicians.
  • Collaborating with service technicians to determine necessary repairs and potential alternatives to expensive repairs.
  • Utilizing knowledge of our products and services to provide in-depth information about available parts and service options to customers.
  • Responding to customer inquiries about service outcomes, scheduling, and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their vehicle.
  • Overseeing the dealership's workflow and schedule.
  • Notifying customers of service changes or car pick-up times.
  • Maintaining positive customer relationships to ensure repeat business.
  • Ensuring all details on services rendered and costs are communicated to customers and processing their payments.
  • Liaising with service technicians about parts ordering and ensuring parts are available when needed.

About Eton Institute: As a leading language training institution, we strive to provide exceptional customer service and support to our clients. This role is a vital part of our team, ensuring that our customers receive the best possible experience.



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