Client Service Director

1 week ago


Dubai, Dubai, United Arab Emirates NTT Ltd Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Senior Client Delivery Manager at NTT Ltd. This is a key leadership role that requires strong leadership and coaching skills, as well as excellent relationship-building abilities.

Key Responsibilities:

  • Lead and manage a team of delivery professionals to ensure successful client engagement and service delivery.
  • Establish and maintain strong relationships with internal stakeholders and external clients to drive business growth and satisfaction.
  • Develop and implement effective service delivery strategies to meet client needs and expectations.
  • Collaborate with cross-functional teams to ensure seamless service delivery and high client satisfaction.
  • Manage and analyze client feedback to identify areas for improvement and implement changes as needed.

Requirements:

  • Proven experience in a managed services and/or support services environment.
  • Demonstrated experience in managing and leading a service delivery team and/or related function.
  • Excellent leadership, coaching, and relationship-building skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a pressurized environment and meet deadlines.

Preferred Qualifications:

  • ITIL certification.
  • Relevant academic qualifications and certifications.

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