Client Service Liaison

1 week ago


Dubai, Dubai, United Arab Emirates ClickJobs Full time

Key Responsibilities:

  • Receive and coordinate home care referrals and/or facility staffing requests, ensuring timely and efficient service delivery.
  • Assign qualified personnel to cases, ensuring they possess the necessary skills and competencies to meet client needs.
  • Oversee the timely completion of orders and maintain accurate filing systems, guaranteeing compliance with regulatory requirements.
  • Support branch recruitment efforts by interviewing, hiring, and orienting field staff, fostering a culture of excellence within ClickJobs.
  • Maintain open communication with referral sources, gathering information on client needs and offering available personnel to meet those needs.
  • Monitor and track physician orders, case conferences, re-certifications, in-service visits, and supervisory visits, ensuring seamless coordination of care.
  • Order and manage medical and office supplies under the direction of the supervising nurse and Branch Director, optimizing operational efficiency.
  • Ensure compliance with licensure and credentialing requirements, maintaining the highest standards of quality and integrity.
  • Manage employee personnel files and client charts, ensuring accuracy and confidentiality.
  • Complete data entry as assigned, contributing to the development of a robust and reliable database.
  • Counsel field employees on non-clinical matters, providing guidance and support to ensure optimal performance.
  • Investigate and resolve complaints and service failures, ensuring prompt and effective resolution.
  • Embody the values and standards of ClickJobs, upholding a culture of excellence and professionalism.
  • Perform other duties as assigned, contributing to the growth and success of ClickJobs.

Requirements:

  • Bachelor's degree preferred, with a strong emphasis on academic achievement.
  • Two or more years of college required, demonstrating a commitment to ongoing education and professional development.
  • At least one year of training or experience in a service-related industry, showcasing adaptability and a willingness to learn.
  • At least one year of experience in home health care, with a focus on commercial insurance and private pay experience, highlighting expertise in a fast-paced and dynamic environment.
  • Experience should emphasize problem-solving skills in a patient care setting, demonstrating the ability to think critically and make informed decisions.


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