Client Relationship Executive

4 days ago


Dubai, Dubai, United Arab Emirates Pearson Full time
Job Description

The Client Relationship Executive will be responsible for the successful implementation and maintenance of client programs, serving as the principal communication channel between the client and the Growth Services team to ensure client satisfaction with delivered services.

This role requires developing and maintaining complete, up-to-date documentation, including project plans, scope of work, and business rules, ensuring that various departments involved fulfill their commitments and maintain adequate service level agreements relative to timelines, quality standards.

Main Accountabilities
  • Build and maintain strong relationships with clients, ensuring client satisfaction with delivered services.
  • Develop and maintain working relationships with internal teams, including Growth Services Operations, Finance, Software Development, Customer Services, and others.
  • Manage all aspects of contract fulfillment, including successful contract implementation and continued compliance with contracted service standards.
  • Optimize internal resources to achieve business objectives.


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