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Luxury Hotel Guest Services Coordinator

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time
Company Overview

Anantara, a luxury hospitality brand, connects guests to genuine places and stories through personal experiences and heartfelt hospitality in exciting destinations.

From islands to cosmopolitan cities, our luxury hotels provide unique journeys rich in discovery.


Job Description
  • We're seeking a skilled Guest Service Agent to anticipate guest needs and handle inquiries with exceptional service.
  • The ideal candidate will have complete knowledge of the hotel product, including room types, rates, features, food and beverage outlets, spa facilities, and other properties.
  • This role requires taking personal responsibility for delivering high-quality service that meets the highest standards of Anantara at all times.
  • The successful candidate will also be proactive and innovative, suggesting alternatives to meet guest needs and improve their experience.

Required Skills and Qualifications
  • A High School diploma is required, along with previous experience as a Guest Service Agent for at least one year.
  • Luxury hotel experience is essential, and passion for excellent service is a must.
  • The ideal candidate will possess excellent team player and communication skills.
  • Fluency in written and spoken English is required, with additional languages like Arabic, German, Spanish, French, and Mandarin being a plus.