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Guest Service Ambassador

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

Job Summary:

We are seeking a skilled Guest Relations Officer to join our team at Mandarin Oriental Hotel Group. This is an outstanding opportunity to develop your career in hospitality, working closely with our valued guests and colleagues to deliver memorable experiences.

Key Accountabilities:

  1. Guest Service Delivery: Ensure prompt and courteous service to all guests, addressing their queries, and providing information to enhance their stay.
  2. VIP Services and Issue Resolution: Manage VIP services, resolve guest complaints, and maintain accurate records to demonstrate our commitment to customer satisfaction.
  3. Team Collaboration and Leadership: Collaborate with colleagues to deliver exceptional service, lead the Guest Relations team, and ensure effective communication to maximize guest satisfaction.
  4. Guest Relationship Development: Develop and maintain strong relationships with guests, understanding their needs, and delivering tailored solutions to exceed their expectations.

Requirements and Qualifications:

  1. Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with guests and colleagues.
  2. Hospitality Experience: Bring relevant experience in hospitality, particularly in guest relations, to understand our guests' needs and deliver tailored solutions.
  3. Language Proficiency: Be fluent in English to communicate effectively with international guests.
  4. Professional Attitude and Grooming: Maintain a professional attitude, adhering to grooming standards, to represent our brand positively.

About Our Brand:

Mandarin Oriental Hotel Group is a luxury hospitality provider dedicated to delivering exceptional guest experiences. We value service excellence, teamwork, and continuous improvement, offering opportunities for growth and development within our global organization.