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Strategic Account Manager

2 months ago

Dubai, Dubai, United Arab Emirates Whizz HR Full time

Job Summary: We are seeking a highly skilled Strategic Account Manager to join our team at Whizz HR. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our key clients, serving as their primary point of contact for all business-related matters.

Key Responsibilities:

  • Formulate strategies for strengthening assigned accounts and maximizing the company's potential to establish business partnerships.
  • Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
  • Collaborate with cross-functional teams, such as sales, marketing, and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Collaborate with product development teams to provide feedback and insights from clients, contributing to the development of new products/services.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Prepare presentations to the customers and proposals, liaise and attend meetings with clients, business associates, and internal company staff of the various business units as required.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to build and maintain strong relationships with clients.
  • Strategic thinking and problem-solving skills.
  • Collaborative mindset and ability to work with cross-functional teams.
  • Excellent analytical and reporting skills.