Current jobs related to Relationship Management Support Specialist - Abu Dhabi, Abu Dhabi - First Gulf Bank PJSC

  • Relationship Management Specialist

    2 months ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Global Market (ADGM) Full time

    Job Title: Relationship Management SpecialistAbu Dhabi Global Market (ADGM) is seeking a skilled Relationship Management Specialist to join our team. As a key member of our Market Development sector, you will play a crucial role in ensuring a seamless customer journey and creating a customer-centric organization to drive growth ambitions.Key...

  • Relationship Development Specialist

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Pal Full time

    Key Responsibilities:We are seeking a skilled Relationship Development Specialist to support our Relationship Director in gathering and analyzing data on stakeholder interactions and engagement.Key Tasks:Monitor and track stakeholder relationships, identifying key trends, issues, and opportunities for improvement.Prepare detailed reports and presentations on...

  • Administrative Support Specialist

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full time

    Administrative Support SpecialistAt Skills Hub Recruitment Solutions, we are seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for performing a variety of administrative tasks to support the smooth operation of our office.Key Responsibilities:-- Perform general...

  • Wealth Management Support Specialist

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Click and Connect Online Limited Full time

    Job Title: Wealth Management Support SpecialistLocation: Abu DhabiOur client is a leading investment management firm that prides itself on developing lasting partnerships with their clients. Specialising in wealth management and financial services, they provide tailored solutions covering every aspect of financial life. Their services range from private...

  • IT Support Specialist

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Pal Full time

    At Talent Pal, we are seeking a highly motivated and detail-oriented IT Support Specialist to join our team in Abu Dhabi. As a Graduate IT Officer, you will play a key role in ensuring the smooth operation of our computer systems and providing exceptional support to our staff and clients.Install, configure, and maintain computer hardware, operating systems,...

  • Administrative Support Specialist

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full time

    Job Title: Administrative Support SpecialistJob Summary:Skills Hub Recruitment Solutions is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for performing general administrative tasks, maintaining electronic and physical files, and providing...

  • Administrative Support Specialist

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Pal Full time

    Job SummaryTalent Pal is seeking an Administrative Support Specialist to provide high-quality administrative support to our team. As an Administrative Support Specialist, you will be responsible for coordinating administrative tasks, managing office supplies, and ensuring the smooth operation of the office.Key ResponsibilitiesCoordinate administrative tasks,...

  • IT Support Specialist

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    Position: IT Support SpecialistJob Overview:We are seeking a highly skilled IT Support Specialist to join our dynamic team at Star Services LLC in Abu Dhabi. The successful candidate will be responsible for providing technical support and assistance to our clients in the field. This is a full-time permanent position with opportunities for growth and...

  • Executive Support Specialist

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Halian uae Full time

    Job Summary:Halian UAE is seeking a highly skilled and experienced Executive Support Specialist to provide exceptional support to our senior members. As a key member of our team, you will be responsible for managing their schedules, appointments, and personal commitments with the highest level of professionalism and discretion.Key Responsibilities:Manage and...

  • IT Support Specialist

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    Job Title: IT Support SpecialistJob Overview:We are seeking a highly skilled IT Support Specialist to join our dynamic team at Star Services LLC in Abu Dhabi. The successful candidate will be responsible for providing technical support and assistance to our clients in the field. This is a full-time, permanent position with opportunities for growth and...

  • Administrative Support Specialist

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full time

    Job Title: Administrative Support SpecialistJob Type: Full TimeJob Description:The Administrative Support Specialist will provide high-level administrative support to senior management. Duties include managing calendars, coordinating meetings, handling correspondence, preparing reports and documents, and maintaining confidential files.Requirements:Bachelor's...

  • IT Support Specialist

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Higher Colleges of Technology Full time

    Job Summary:As an IT Support Specialist at Higher Colleges of Technology, you will play a vital role in ensuring the smooth operation of our IT systems and services. Your primary responsibility will be to provide timely and effective support to end-users, resolving hardware and software issues in a professional and courteous manner.Key...

  • Executive Support Specialist

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    At Star Services LLC, we are seeking a highly skilled and experienced Executive Support Specialist to provide exceptional support to our executives.Key responsibilities include:Providing executive services to senior executives, including Chiefs and Ambassadors;Supporting documentation submissions and applications to government sectors as requested by the...

  • Application Technical Support IT Specialist

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates PrecisionHire Solutions Full time

    Job Title: Application Technical Support IT SpecialistJob Summary:We are seeking an experienced Application Technical Support IT Specialist to join our team at PrecisionHire Solutions. The successful candidate will provide second-level support services for our organization's employees, focusing on ERP-Dynamics 365 FO, CRM, and POS systems.Key...

  • ICT Support Specialist

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates MEDICLINIC Full time

    Job SummaryMEDICLINIC is seeking a skilled ICT Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our customers, identifying and resolving issues in a timely and efficient manner.Key ResponsibilitiesTechnical SupportProvide technical support to customers via phone, email, or in-personIdentify...

  • Administrative Support Specialist

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Masaood Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Al Masaood. The successful candidate will be responsible for providing administrative support to our staff, including managing schedules, organizing meetings, and preparing documents for signature.Key ResponsibilitiesManage schedules and...

  • Cloud Support Specialist for Romania

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Reach British School Full time

    Job Title: Cloud Support Specialist for RomaniaWe are seeking a highly skilled Cloud Support Specialist to join our team in Romania. As a Cloud Support Specialist, you will be responsible for providing technical support to our customers related to the use of Google Workspace.Responsibilities:Solving technical problems of the company's customers related to...

  • IT Administrative Support Specialist

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Caliberly Full time

    At Caliberly, we are seeking an IT Administrative Support Specialist to enhance efficiency within our IT department. This role is pivotal in managing administrative tasks and supporting IT operations, ensuring streamlined processes. Proficiency in MS Office applications, including Excel, Word, and PowerPoint, is paramount. Knowledge in procurement processes,...

  • IT Administrative Support Specialist

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Caliberly Full time

    At Caliberly, we are seeking an IT Administrative Support Specialist to enhance efficiency within our IT department. This pivotal role is responsible for managing administrative tasks and supporting IT operations, ensuring streamlined processes. Proficiency in MS Office applications, including Excel, Word, and PowerPoint, is paramount. Knowledge in...

  • IT Administrative Support Specialist

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Caliberly Full time

    At Caliberly, we are seeking an IT Administrative Support Specialist to enhance efficiency within our IT department. This pivotal role is responsible for managing administrative tasks and supporting IT operations, ensuring streamlined processes. Proficiency in MS Office applications, including Excel, Word, and PowerPoint, is paramount. Knowledge in...

Relationship Management Support Specialist

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to join our Banking Operations team at First Gulf Bank PJSC. As a key member of our team, you will be responsible for providing operational services and support to our Relationship Management Teams, enabling them to focus on business growth and building new relationships for the bank.

Key Responsibilities
  1. Operational Support: Provide timely and accurate statements and reports to meet department requirements, policies, and quality standards.
  2. Client Liaison: Act as a liaison between clients and other internal departments of the bank to enhance the client experience by servicing clients and providing them with operational and administrative support.
  3. Advisory Services: Provide advisory services to educate clients on account services and capabilities, usage of e-channels, banking regulations, and regulatory requirements as specified by the relevant authorities.
  4. Client Service Requests: Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other internal departments or branches.
  5. Client Issues and Grievances: Attend to client issues and grievances and resolve or provide solutions, while working on mitigating the factors that resulted in the client complaint/grievance.
  6. Documentation: Collect appropriate documentation required as per bank's/regulatory requirements.
  7. Service Level Agreements: Assist the VP and Head of CCS in managing Service Level Agreements with clients to ensure smooth operations and scheduled delivery of services.
  8. Communication: Maintain timely and effective communications with clients and internal stakeholders.
  9. Record Keeping: Manage up-to-date records of all correspondences and handled/resolved queries and service requests.
  10. Security: Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure.
  11. Continuous Improvement: Study and identify areas of improvement guarding the risk factors attached to them.
  12. Customer Complaints: Raise and handle customer complaints for the entire CIB and ensure that they are resolved by the CCS team within the agreed SLA. Analyze with stakeholders for the root cause and ensure non-repetition.
  13. Customer Experience Enhancement: Assist the AVP in enhancing the Customer Experience Centre from CCS transactional experience.
  14. Back-Office Support: Provide back-end support to Operations teams on account maintenance activities, balance confirmation letters, return cheques, payments (inward and outward) related queries, charges related issues, and e-channels related issues.
Requirements
  • University Degree in Commerce or Banking.
  • Minimum 3 years experience in a Bank with exposure to Banking Operations.
  • Knowledge of general Banking principles.
  • Good working knowledge of Back-office operating procedures.
  • Excellent communication skills both in written and spoken formats at all levels.
  • Analytical, self-motivated, energetic, flexible, dynamic, problem-solver, ready to work in a challenging environment.
  • Must be able to work independently and in a cooperative team environment.
  • Ability to work in a fast-paced environment where attention to detail, accuracy, and efficiency are of high importance.