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Luggage and Guest Services Representative

2 months ago

Ajman, Ajman, United Arab Emirates Accor- North & Central America Full time
Job Summary

We are seeking a highly skilled and experienced Bellman to join our team at Accor- North & Central America. As a Bellman, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  1. Guest Services: Timely delivery of guests' luggage, messages, and other items within the property, ensuring a seamless and efficient experience.
  2. Room Orientation: Personalize guests' orientation of their room in a professional, friendly, and engaging manner, highlighting the hotel's amenities and services.
  3. Information and Assistance: Offer information on available services, facilities, points of interest, and entertainment attractions, providing guests with a comprehensive understanding of our hotel and its surroundings.
  4. Lobby Presence: Maintain a strong presence in the lobby as an ambassador of the property and brand, offering exceptional service and creating a warm and welcoming atmosphere for our guests.
Requirements
  1. Experience: Minimum 1-2 years' experience in a similar role in a 5-star hotel, with a proven track record of delivering exceptional guest service.
  2. Interpersonal and Problem-Solving Skills: Strong interpersonal and problem-solving abilities, with the capacity to handle complex situations and provide effective solutions.
  3. Language Skills: Fluency in English; additional languages are a plus, enabling you to communicate effectively with guests from diverse backgrounds.