Restaurant Service Manager
2 weeks ago
Key Responsibilities:
• Ensure a seamless dining experience by fostering a collaborative team environment, adhering to high standards of service quality and guest satisfaction.
• Conduct regular inspections of staff grooming and attire, addressing any deficiencies promptly and maintaining a clean and organized workspace.
• Oversee opening and closing duties, including setup, cleaning, and inventory management, ensuring all necessary supplies and tools are readily available.
• Collaborate with management to develop and implement strategies for hiring, training, scheduling, evaluating, and motivating employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Embody Marriott International's service standards, adhering to company policies and procedures while promoting a culture of inclusivity and respect.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals and maintaining confidentiality of proprietary information.
• Welcome and acknowledge guests according to Marriott International's service standards, anticipating and addressing their needs with genuine appreciation and empathy.
• Communicate effectively with colleagues and guests, using clear and professional language to convey information and resolve issues.
Requirements:
• Excellent leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Proven ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities effectively.
• Familiarity with Marriott International's policies and procedures, with a strong commitment to upholding the company's values and standards.
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