Restaurant Service Manager

2 weeks ago


Ajman, Ajman, United Arab Emirates MARRIOTT International Full time

Key Responsibilities:

    • Ensure a seamless dining experience by fostering a collaborative team environment, adhering to high standards of service quality and guest satisfaction.

    • Conduct regular inspections of staff grooming and attire, addressing any deficiencies promptly and maintaining a clean and organized workspace.

    • Oversee opening and closing duties, including setup, cleaning, and inventory management, ensuring all necessary supplies and tools are readily available.

    • Collaborate with management to develop and implement strategies for hiring, training, scheduling, evaluating, and motivating employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.

    • Embody Marriott International's service standards, adhering to company policies and procedures while promoting a culture of inclusivity and respect.

    • Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals and maintaining confidentiality of proprietary information.

    • Welcome and acknowledge guests according to Marriott International's service standards, anticipating and addressing their needs with genuine appreciation and empathy.

    • Communicate effectively with colleagues and guests, using clear and professional language to convey information and resolve issues.

Requirements:

    • Excellent leadership and communication skills, with the ability to motivate and inspire a diverse team.

    • Proven ability to maintain confidentiality and handle sensitive information with discretion.

    • Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.

    • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities effectively.

    • Familiarity with Marriott International's policies and procedures, with a strong commitment to upholding the company's values and standards.



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