Certification Program Manager

1 week ago


Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

Job Summary

We are seeking a highly skilled Warranty Claims Specialist to join our team at IIQAFGROUP. As a key member of our certification team, you will be responsible for reviewing and processing warranty claims for our certification programs.

Key Responsibilities

  • Warranty Claim Review and Processing: Review and process warranty claims for our certification programs, ensuring timely and efficient handling of claims.
  • Warranty Policy Development and Maintenance: Develop and maintain the warranty policy for our certification programs, ensuring compliance with industry standards and best practices.
  • Collaboration with Certification Team: Coordinate with the certification team to ensure warranty claims are handled efficiently and in a timely manner.
  • Client Communication and Support: Communicate with clients and handle warranty inquiries and issues, providing exceptional customer service.
  • Record Keeping and Reporting: Maintain accurate records of warranty claims and resolutions, providing regular reports to the finance team.
  • Financial Management: Collaborate with the finance team to track warranty expenses and budget management, ensuring effective financial planning.
  • Process Evaluation and Improvement: Conduct regular evaluations of the warranty process and make recommendations for improvements, ensuring continuous process enhancement.
  • Industry Knowledge and Best Practices: Stay up-to-date with industry standards and best practices related to warranty management, applying this knowledge to improve our warranty process.

Requirements

  • Education: Bachelor's degree in Business, Finance, or a related field.
  • Experience: 1-2 years of experience in warranty management or a similar role.
  • Skills and Qualifications: Strong understanding of warranty policies and procedures, excellent communication and customer service skills, high attention to detail, and ability to handle sensitive information with confidentiality.
  • Technical Skills: Proficiency in Microsoft Office Suite.
  • Industry Experience: Experience in the finance and accounting industry is a plus.

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