Program Manager

7 days ago


Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
About the Role

We are seeking an experienced Program Manager to join our team at Dicetek LLC. As a key member of our organization, you will be responsible for managing complex projects and programs in the customer service and call center environments.

Key Responsibilities
  • Project Management: Lead and manage multiple projects simultaneously, ensuring timely delivery and high-quality results.
  • Team Leadership: Foster a collaborative and inclusive team environment, promoting strong working relationships with diverse stakeholders.
  • Technical Expertise: Possess a solid understanding of call center technologies, customer service best practices, and industry standards.
  • Analytical and Problem-Solving Skills: Utilize data-driven decision-making to drive business outcomes and resolve complex issues.
  • Certifications and Qualifications: Hold a Project Management Professional (PMP) certification or equivalent, and be fluent in both Arabic and English languages.
  • Technical Skills: Familiarity with project management tools and software is essential for success in this role.
Requirements
  • Minimum of 15 years of experience as a Project & Program Manager in complex projects, preferably in call center or customer service environments.
  • Excellent leadership and communication skills, with the ability to build strong working relationships with diverse teams and stakeholders.

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