Program Director

2 weeks ago


Dubai, Dubai, United Arab Emirates myGwork Full time

About the Role

At myGwork, we are seeking a highly skilled Process Improvement Specialist to join our team. As a key member of our organization, you will play a critical role in driving process enhancements and elevating both customer and driver experiences.

Key Responsibilities

  • Take ownership of critical business metrics encompassing all quality measures affecting both internal and external stakeholders.
  • Facilitate alignment among worldwide stakeholder teams to drive metric enhancements through collaborative projects and objectives.
  • Collaborate with technology partners to implement new features within the global delivery network.

A Day in the Life

As a Process Improvement Specialist, you will be tasked with program development, scaling, and iterative improvements. You will work closely with our team to identify areas for improvement and develop strategies to enhance our delivery experience.

About the Team

Our team is responsible for establishing the delivery network in various countries, including the UAE, Egypt, Japan, Mexico, Spain, and the US, with plans for further global expansion. We are seeking candidates to join us at the following locations:

Basic Qualifications

  • Bachelor's degree.
  • Experience in program or project management.
  • Proven track record in developing processes, project management, and schedules.
  • Minimum of 4 years' experience in program management.
  • Demonstrated experience in utilizing data and metrics to identify and propel improvements.
  • Previous involvement in owning program strategy, end-to-end delivery, and effectively communicating outcomes to senior leadership.
  • Background in planning, establishing standard work, performance metrics, and driving process enhancements.

Preferred Qualifications

  • PMP certification.
  • Ability to exert influence without direct authority.
  • Over 2 years of experience driving process improvements.

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