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Global Support Services Director

2 months ago

Dubai, Dubai, United Arab Emirates Canonical Full time
About the Role

This senior leadership position reports directly to the VP of Global Support and has executive visibility as a key leader within the company.

Location: This role will be home-based in the Americas or EMEA.

Key Responsibilities
  • Collaborate with department leadership to shape long-term strategies for the department.
  • Understand, report, and manage organization and team-level KPIs.
  • Prioritize growth initiatives and safeguard current operations.
  • Manage the strategic agenda of the leadership team.
  • Run leadership team meetings.
  • Ensure a strong, candid team dynamic with productive, professional dialogue.
  • Act as a strategic adviser, confidant, and proxy for the VP of Global Support.
  • Clarify and oversee connection points and initiatives across departments.
  • Optimize processes by identifying and addressing gaps and inefficiencies.
  • Travel internationally twice a year for up to two weeks for company events.
Requirements
  • You are an articulate communicator and master organizer.
  • You love open-source software and working with brilliant people.
  • You enjoy getting all the details right and running a smooth organization.
  • You're a proven generalist and follow industry trends and new technologies.
  • You understand and value getting things done the right way.
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
  • You've worked with Linux, with a preference towards Ubuntu.
  • You are familiar with public and private cloud platforms.
What We Offer
  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2,000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues.
  • Priority Pass, and travel upgrades for long-haul company events.