Patient Service Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates King's College Hospital London – UAE Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Patient Administrator at King's College Hospital London – UAE. As a key member of our administrative team, you will be responsible for providing exceptional patient care and support, ensuring a smooth and efficient experience for our patients and visitors.

Key Responsibilities
  • Front Desk Operations: Ensure the reception desk is always manned and provide a warm welcome to patients and visitors.
  • Patient Support: Meet and greet patients, usher, guide, and direct them as per clinical pathways, ensuring their safety and well-being.
  • Communication: Provide accurate and timely information, answer queries about our services, and respond to patient feedback.
  • Financial Transactions: Ensure the correct collection of payments at the cash desk, double-checking when unsure.
  • Administrative Support: Assist with the smooth running of administrative functions, including data entry and retrieval.
  • Security and Compliance: Follow security measures to ensure the safety of staff, visitors, patients, and relatives, including checking identification of external contractors.
  • Telephone Support: Answer telephone inquiries promptly, efficiently, and politely, resolving local issues and referring to relevant staff as needed.
  • Document Management: Ensure medical notes are available for all patients and organize documents in the correct order.
  • Financial Management: Collect payments in an accurate and timely manner.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Proficiency in data entry and computer systems.
  • Ability to maintain confidentiality and handle sensitive information.


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