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Patient Care Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Mediclinic Middle East Management Services FZ LLC Full time
Main Purpose of Job

To enhance the overall quality of patient care by efficiently performing all aspects of the patient care coordinator role.

Key Responsibilities
  • To effectively and efficiently manage the patient appointment scheduling and registration process.
  • To effectively and efficiently manage the medical insurance process and other related tasks.
  • Effectively manage the billing and cash handling process.
  • To consistently meet customer service expectations by improving the quality of patient service.
Required Education

Essential: Completed secondary school education (Grade 12).

Desired: Tertiary Diploma or Bachelor's Degree preferably within the fields of medical science, finance, or accounting.

Required Experience

Essential: 2-3 Years' experience in a customer services role, preferably in the healthcare industry.

Desired: Experience in a Contact Centre or Healthcare environment.

Required Job Skills and Knowledge
  • Computer literacy and proficiency in MS Office applications.
  • CRM (customer relations management) software applications.
  • Hospital information systems.
  • Knowledge of company policies and emergency codes.
  • Knowledge of medical insurance terminologies and process.
  • Medical terminology and procedures.
  • Numerical literacy.
  • Patient scheduling and registration processes.

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.