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Patient Service Representative
2 months ago
Bella Roma Specialty Hospital is seeking a highly skilled Patient Service Representative to join our team. As a key member of our patient engagement team, you will play a vital role in ensuring a positive experience for our patients.
Key Responsibilities- Patient Engagement: Interact with patients in a friendly and professional manner to build trust and rapport.
- Sales and Promotion: Promote hospital services and special programs to prospective patients, collaborating with the marketing team to develop and implement sales strategies.
- Patient Coordination: Coordinate patient appointments, ensuring efficient scheduling and optimal use of resources.
- Documentation and Reporting: Maintain accurate and up-to-date patient records, generating reports on patient interactions and sales performance as required.
- Customer Service: Handle patient inquiries, concerns, and complaints with empathy and professionalism.
- Collaboration: Work closely with the admissions team to facilitate smooth patient admissions and collaborate with healthcare providers to ensure seamless patient care.
- Education: Bachelor's degree in Business, Marketing, Healthcare Management, or a related field.
- Experience: Proven experience in sales or customer service roles, preferably in a healthcare setting.
- Skills: Excellent communication and interpersonal skills, ability to understand and effectively communicate medical information to patients, strong organizational and multitasking abilities, knowledge of healthcare regulations and patient privacy laws, and proficiency in using CRM software and other relevant tools.
