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Patient Care Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time
Job Description

**Job Title:** Patient Representative

**Job Summary:** We are seeking a highly skilled and compassionate Patient Representative to join our team at PrecisionHire Solutions. As a Patient Representative, you will play a vital role in ensuring that our patients receive exceptional care and support throughout their journey with our organization.

Key Responsibilities:
  • **Patient Support:** Provide high-level support and information to patients and their families, addressing their non-medical needs and concerns.
  • **Coordination of Care:** Coordinate specialty care for patients requiring external consultation, scheduling appointments, tracking referrals, and providing reports.
  • **Front Desk Operations:** Manage front desk practice correspondence and administration, ensuring seamless communication between patients, doctors, and administrative staff.
  • **Patient Data Management:** Maintain accurate and up-to-date patient records, ensuring confidentiality and adhering to relevant regulations.
  • **Communication and Interpersonal Skills:** Develop and maintain effective relationships with patients, families, and staff, promoting a culture of open communication and empathy.
  • **Problem-Solving and Conflict Resolution:** Investigate and resolve patient complaints and issues, acting as an intermediary between patients, families, and staff.
  • **Data Collection and Analysis:** Collect data and information about patient care concerns, needs, and issues, making recommendations to improve the overall effectiveness of patient care.
  • **Collaboration and Teamwork:** Work closely with healthcare professionals, administrative staff, and other stakeholders to ensure seamless coordination of patient care.
  • **Continuous Improvement:** Identify areas for improvement and contribute to the development of strategies to enhance patient care and satisfaction.

**Requirements:**

  • High school diploma or equivalent required; degree in a related field preferred.
  • Minimum 2 years of experience in a patient-facing role or a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong attention to detail and organizational skills.