Technical Service Support Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Jobot Full time

Job Summary

We are seeking a highly skilled Technical Service Support Specialist to join our team at Jobot. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, addressing their queries and troubleshooting issues promptly and professionally.

Key Responsibilities

  • Provide technical support to customers via phone, email, or chat, resolving issues efficiently and effectively.
  • Conduct baking trials to test new recipes, ingredients, and baking processes, ensuring quality and efficiency.
  • Develop and maintain a comprehensive knowledge of our products, services, and industry trends to provide accurate and up-to-date information to customers.
  • Collaborate with cross-functional teams to ensure seamless service delivery and continuous improvement of our support services.

Requirements

  • Strong technical skills and knowledge of baking processes.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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