Senior Service Manager
1 day ago
Company Overview
The Team Builders is a leading hospitality group in the UAE, renowned for its exceptional service and upscale dining experiences. Our team is dedicated to delivering world-class service, and we are seeking a highly skilled Senior Service Manager to join our team.
About the Role
We are looking for an experienced Senior Hostess to lead our front-of-house team at one of our upscale Japanese restaurants in Dubai. As a Senior Hostess, you will be responsible for ensuring seamless guest experiences from reservation to departure.
Main Responsibilities
- Maintain and update our reservation system to coordinate shifts and communicate effectively with management.
- Take, manage, and handle reservations and all related requests.
- Stay up-to-date on restaurant operations, services offered, operating hours, and food and beverage knowledge.
- Demonstrate expertise in seating strategy and operational flow, deciding which guests to assign to which tables based on your professional judgment.
- Greet and assist guests in a positive, welcoming, and professional manner.
- Anticipate guests' needs and respond promptly with a sense of urgency.
- Maintain awareness of guest preferences and compile guest history to offer personalized service.
- Solve any guest questions or challenges proactively.
- Receive records and make necessary arrangements for reservations and special functions.
- Accurately handle paperwork, stock, and tidy the host stand.
- Prepare daily reports and track guest satisfaction by the end of each day.
Requirements
- At least 2 years of experience in high-volume, upscale dining environments.
- A positive attitude and welcoming smile.
- Charming and outgoing personality with excellent manners, communication, and organizational skills.
- Knowledge of Balkan languages is a plus.
- Ability to multitask and time-manage in fast-paced environments, focus attention on guest needs, and remain calm under pressure.
- Strong computer skills, including proficiency in MS Office and Seven Rooms reservation systems.
What We Offer
In this role, you can expect a competitive salary range of AED 5,000 - AED 7,000 per month, depending on experience, as well as opportunities for career growth and professional development within our esteemed hospitality group.
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